All in-game GM character names adhere to the
following formats: "=GM=Name" or "=Name=". If someone claims to be a
representative of NCsoft and does not have these special symbols in
their name, please petition immediately.
Make sure you have room left in your inventory before requesting item reimbursement.
Unless
you were specifically advised to email support, you can petition with
the email reference number (as long as it is an in-game
emergency/violation type issue).
If you observe behavior you
believe to be in violation of the rules, please write the player's name
down exactly and include it in your petition.
If you feel you have gained karma because of an exploit, you may experience non-refundable XP or item losses if
you continue to play. To receive assistance, visit support or log in with a non-chaotic character on the same account
and submit a petition.
If you have experienced a loss that can be demonstrated graphically (becoming stuck in a wall, etc.) please remember
to take a screenshot to better support your case.
GMs
can only discuss issues pertaining to your account and character.
Please do not petition on behalf of anyone else, unless reporting a
game violation. Also, GMs cannot discuss the disciplinary status of
other accounts.
GMs will never ask you for any items or account passwords under any circumstances.
Please
do not petition with a misleading message in an effort to receive a
quicker response, as this can be considered an abuse of the petition
system and causes additional delays for other petitioners.
When
petitioning, please give as detailed a description of your issue as
possible, to help the GM staff resolve your petition efficiently. For
example, please avoid: 'Hello', 'Help', 'Problem', 'Petition'.
If you have any doubt someone is a GM, you can verify by using the /gmlist command.
Conclave Team 2005-2008